Join the EHM Team
Virtual Assistant – Lead & Customer Support
We’re growing pretty fast here at Elevate Her Marketing, and we’re looking for a proactive, confident, efficient, passionate-to-the-bone Virtual Assistant who focuses on Lead & Customer Support.
Is it you? 👀
Our Ideal Candidate:
- You are able to work every weekday vs. someone who has to work all allotted hours in one day (of course you can take time off but we’re not looking for someone that’s unavailable 3-4 days of the week).
- You need to be the type of person who gets joy out of finishing projects. You love lists, and managing projects, and checking things off diligently.
- You absolutely have to be an exceptional communicator. In fact, maybe you have even heard once or twice before that you’re an over communicator – that is perfect for this role.
- You have some understanding of Digital Marketing. You will be communicating with leads about our packages and it’s helpful to have a little bit of knowledge in the area.
- You will be communicating with customers + the team often. So, you need to enjoy talking with people and giving/getting directions, and be able to do it with love + empathy, yet still be professional…even if you’re having a sh*t day. You also are able to speak English fluently.
- You have the ability to proactively respond to leads and inquiries and think critically on how to answer their specific questions.
- You have some background in communication, client relations, customer service, and sales. Don’t worry, you don’t need to be a pro, we’re happy to train the right person.
- You need to nail down the details and be meticulous in your work.
- Most importantly, you’re a bit of a ninja at moving things along, understanding the details, and executing tasks.. You never miss a beat when it comes to a to-do list.
- You feel very happy when you deliver a project and the response is “WOW this is AMAZING!”
To learn more about us check out:
https://www.elevatehermarketing.com
https://www.instagram.com/elevatehermarketing/
https://www.glassdoor.com/Reviews/Elevate-Her-Marketing-Reviews-E4038520.htm (people LOVE working for us!)
https://elevatehermarketing.com/testimonials/ (our clients love us too! That’s the last of our bragging — I think 😉)
Responsibilities & Priorities
- PRIORITY #1 Inbox Management & Customer Service
- Monitor & Organize Inbox Labeling System
- Respond to General Emails
- Respond to Lead Inquiries That Come in Via Email
- Respond to Client Questions That Come in Via Email
- PRIORITY #2 Lead & Client Relations Management
- Lead Research
- Organization and Management of Dubsado
- Onboarding Clients via Dubsado (Contracts, Proposals, Forms, Workflows and Invoices)
- Creation of Onboarding Materials in Google Drive & Canva
- Liaison To Finance Team Concerning Client Budgets
- Scheduling Calls Between Team & Clients
- Managing Current Client Upgrade Requests via Dubsado & ClickUp
- Drafting Invoices for Client Promotions & Upgrades
- Additional Internal Client Tasks
- PRIORITY #3 Marketing + Outreach
- Media Inquiry Research
- Media + Podcast Pitching
- General Marketing Research + Implementation
- Pinterest, Blogs
- Managing Social Relationship With Our Content Team
Closing Thoughts
If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from you. But if you prefer compensation (and we totally get it…we prefer getting paid as well) this is what we offer: This is a part-time job. The pay ranges from $18-$23 an hour based on experience and the hours will be 7/week (28 hours per month) to start. Both pay and hours will increase as you’re able to handle more responsibilities.
In addition to being a detailed person, you must follow systems and processes. In fact, just to prove that you are detail oriented and can follow procedures when you apply for this position through the Google Form, please write “EHM is the coolest” under the question “Anything you’d like to share with us?” Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone, from the folks (that’s you) who are truly interested in this position.
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally. One thing that will give you a BIG leg up (but is optional) is to send a quick video in along with your resume (in fact, everyone who works here did this). In your video tell us why you think you’re perfect for this job and why you will rock this position. This is purely for us to get a sense of your personality.
DEADLINE TO APPLY IS OCTOBER 25TH.
Team Member Benefits
- We know you’re talented and we want you to flourish. Our team is heart-centered, creative, and driven. We value hard work and focus on service and making an impact. We support one another in being the best team and individuals we can be.
- We hire smart people, which means if you find one of our processes horrible or want to try doing things differently, we’re open to change and will listen and consider all suggestions and feedback for improvement.
- We are a 100% virtual team, so you can work on your own terms as long as your work gets done. That means your hours and work location are determined by you! (although there are some calls you’ll be required to join)
- Access to highly successful online business programs and resources are part of your continued training. We’re invested in investing in you and encourage you to use work time to educate yourself and improve your skills and expertise. We offer a quarterly ‘Always Be Learning’ stipend to support this effort.
- We have a quarterly ‘Team Happiness’ program where we invest in team workshops, training, and gifts from time to time!
- Vacation at your leisure….take as many days off as you want as long as your work gets done. We work as a team, so if someone is going to be out we help cover their work so they’ll do the same for us when we’re gone.
You’re Perfect For Our Team If:
- You’re highly professional and love seeing projects through to completion. Your natural inclination is not just to complete work to check a box, but to delight your team and clients.
- You love the idea of women supporting women and flourish in a positive environment.
- You’re equally a team player and a self-motivated go-getter. You don’t need a boss to tell you what to do on a daily basis. You can collaborate with our team and take charge of the finished product.
- You can take constructive criticism and consider yourself coachable when given honest feedback.
- Working from home (or wherever) on a digital team is your ideal environment. You can create a space for yourself to be productive. You work until an excellent final product is delivered instead of punching a clock or checking out.
- You view working with our team as a long-term position. Life happens and we’ll always support where your path takes you. However, joining our team is not for someone looking to learn for a few months. We’re looking for long-term team players who want to be part of our global brand, so we can, in turn, support the lifestyle you desire.
EHM Mission
To elevate the income of women all over the world so they can have the power & freedom to live the life of their dreams.
EHM Team Values
Ownership: We’re responsible, respectful, and honest. We take being proactive, solutions-oriented, and executing efficiently seriously. We show up and work to the best of our ability.
Communication: We use our voices to share thoughts and opinions in a productive way & make communication a priority. We’re not afraid to bring up uncomfortable topics and don’t avoid confrontation because it feels easier than speaking up.
Problem Solving: When things aren’t working, we go into brainstorm & research mode and focus on creating a solution. Instead of thinking of what’s wrong, we’re already working on solving the problem!
Adaptability: The world, business, and our industry are constantly changing. We’re agile & are willing to change course when needed. Despite the changes, we stay positive and motivated.
Creativity: We believe that the best work is the most creative work. We strive to consistently push our creative boundaries.
“Plus One” Attitude: We’re happy to go the extra mile for a team member or client and are willing to share feedback, help-out, and participate. We have boundaries but also know we all win by giving extra support to others.
Growth: We’re committed to continuous improvement and keep an open mind. We’re not afraid to question others or ourselves in the hope of learning more or making something better. We’re constantly thinking about what’s working or what feels broken and asking “why?”
Self-Care: We believe in feeling our best and taking care of ourselves in a way that promotes that – that means we’re realistic with our promises, we’re okay with saying no and we take time away from work to recharge.
Diversity, Equity, & Inclusion: We actively work to be anti-racist and loving to all people. We are committed to creating a business that is continuously improving in these areas.
We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
We’re also a bit feisty. We’re honest and direct, and we want to have team members and clients that know it comes from a good place. We appreciate when our team and clients aren’t afraid to speak their mind (in a kind, professional way) when they believe in what they’re saying, even if that means telling someone (including the boss) they’re wrong…which she can be!
Plus we like to have fun. We work to help make the world a better place in our small way and to support ourselves in living happy lives.
