Join the EHM Team
Client Relationship Manager
We’re looking for someone to support our client relationships & success. The person that is the right fit for this role is someone who fully understands online course funnels, digital marketing, & paid advertising strategy. You’ll be reporting to our Agency Team Lead & will work directly with our ad & creative teams.
In order to succeed in this role you should have exceptional communication & project management skills as well as identify as a confident person.
This is a part-time, contract job but has the potential to grow to full time hours in the future. You must be located in the US or EU time zone & speak English fluently.
Our Ideal Candidate:
- Experienced working with online course funnels, digital marketing, and paid advertising (specifically FB & IG) [required]
- Able to deeply know & understand the strategies of our niche so you can speak to clients in a knowledgeable way.
- Is a motivator and a leader, you don’t feel down when things aren’t going your way, instead you feel motivated to find different answers and turn things around. You’re able to rally the team & clients when they need the extra boost, too.
- Possesses strong time & project management skills in order to consistently deliver according to agreed-upon timelines
- Knows how to ‘coach’ clients when they’re not fully on board with our recommendations and can keep them on track when they may unknowingly try and divert attention towards their shiny object syndrome.
- Identifies upsell opportunities by aligning potential ad strategies with the client’s overall growth plan. Responsible for recommending and integrating additional services that support both the client’s business objectives and the long-term success of our agency.
- Confident in their ability to support clients toward success
- Constantly looking for ways to improve (i.e. processes, strategies, SOPs, team communication, etc.)
- Be comfortable using or learning the following platforms:
- Online Course Software such as Teachable, Kajabi, and Thinkific
- Cart Software such as Thrivecart and Sam Cart
- Marketing Platforms such as Leadsbridge, Deadline Funnel, ConvertKit, ActiveCampaign, ClickFunnels, and Leadpages
- Analytics Software such as Google Analytics, Supermetrics, Google Tag Manager, Google Data Studio
Responsibilities Include:
- All client relationship management (onboarding, calls, reporting, slack communication, offboarding, complaints, etc.)
- Manage client call agendas, post-call follow ups, as well as notifying EHM internal team of call discussions
- Review data reports, clarify details with Ad Scientists in a timely manner, and deliver client reports on time
- Gather feedback from clients & work with CEO & team to improve services & increase client retention rates
- Checking slack daily & sometimes multiple times a day to catch team members or clients in different time zones
- Host, run, & take notes during weekly Meeting of the Minds with the agency team
- Join periodic calls with EHM team to discuss client data, strategy, & relationships in order to achieve KPIs
- Participate in leadership meetings to evaluate performance, discuss goals, roadmaps, and more
- Develop and execute strategic client marketing & paid advertising account plans based on client conversations regarding their business plans & goals. Incorporate strategy suggestions & timelines including phases (such as pre & post campaign phases, reporting & analyzing, etc.)
- Strategize with Ad Scientist & Ad Creative teams in order to improve client results performance
- Prepare and deliver regular reports on the performance of our services, highlighting key achievements and strategic insights for clients.Collaborate with the marketing team to transform these reports into content for social media and email campaigns, showcasing our successes and growth strategies.
- Update & manage testimonial and case study library
- Creation & updating of CRM SOP library
- Create ways to surprise & delight clients through strategies that help build their network or further improve their businesses
- Educate clients & EHM team about industry trends, best practices, and emerging opportunities with monthly newsletter
Closing Thoughts
If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from you. But if you prefer compensation (and we totally get it…we prefer getting paid as well) this is what we offer: This is a part-time, contract job but has the potential to grow to full time hours in the future. The pay ranges from $35-45/hour based on experience.
*You must be located in the US or EU time zone & speak English fluently.
DEADLINE TO APPLY IS OCTOBER 22ND.
Team Member Benefits
- We know you’re talented and we want you to flourish. Our team is heart-centered, creative, and driven. We value hard work and focus on service and making an impact. We support one another in being the best team and individuals we can be.
- We hire smart people, which means if you find one of our processes horrible or want to try doing things differently, we’re open to change and will listen and consider all suggestions and feedback for improvement.
- We are a 100% virtual team, so you can work on your own terms as long as your work gets done. That means your hours and work location are determined by you! (although there are some calls you’ll be required to join)
- Access to highly successful online business programs and resources are part of your continued training. We’re invested in investing in you and encourage you to use work time to educate yourself and improve your skills and expertise. We offer a quarterly ‘Always Be Learning’ stipend to support this effort.
- We have a quarterly ‘Team Happiness’ program where we invest in team workshops, training, and gifts from time to time!
- Vacation at your leisure….take as many days off as you want as long as your work gets done. We work as a team, so if someone is going to be out we help cover their work so they’ll do the same for us when we’re gone.
You’re Perfect For Our Team If:
- You’re highly professional and love seeing projects through to completion. Your natural inclination is not just to complete work to check a box, but to delight your team and clients.
- You love the idea of women supporting women and flourish in a positive environment.
- You’re equally a team player and a self-motivated go-getter. You don’t need a boss to tell you what to do on a daily basis. You can collaborate with our team and take charge of the finished product.
- You can take constructive criticism and consider yourself coachable when given honest feedback.
- Working from home (or wherever) on a digital team is your ideal environment. You can create a space for yourself to be productive. You work until an excellent final product is delivered instead of punching a clock or checking out.
- You view working with our team as a long-term position. Life happens and we’ll always support where your path takes you. However, joining our team is not for someone looking to learn for a few months. We’re looking for long-term team players who want to be part of our global brand, so we can, in turn, support the lifestyle you desire.
EHM Mission
To elevate the income of women all over the world so they can have the power & freedom to live the life of their dreams.
EHM Team Values
Ownership: We’re responsible, respectful, and honest. We take being proactive, solutions-oriented, and executing efficiently seriously. We show up and work to the best of our ability.
Communication: We use our voices to share thoughts and opinions in a productive way & make communication a priority. We’re not afraid to bring up uncomfortable topics and don’t avoid confrontation because it feels easier than speaking up.
Problem Solving: When things aren’t working, we go into brainstorm & research mode and focus on creating a solution. Instead of thinking of what’s wrong, we’re already working on solving the problem!
Adaptability: The world, business, and our industry are constantly changing. We’re agile & are willing to change course when needed. Despite the changes, we stay positive and motivated.
Creativity: We believe that the best work is the most creative work. We strive to consistently push our creative boundaries.
“Plus One” Attitude: We’re happy to go the extra mile for a team member or client and are willing to share feedback, help-out, and participate. We have boundaries but also know we all win by giving extra support to others.
Growth: We’re committed to continuous improvement and keep an open mind. We’re not afraid to question others or ourselves in the hope of learning more or making something better. We’re constantly thinking about what’s working or what feels broken and asking “why?”
Self-Care: We believe in feeling our best and taking care of ourselves in a way that promotes that – that means we’re realistic with our promises, we’re okay with saying no and we take time away from work to recharge.
Diversity, Equity, & Inclusion: We actively work to be anti-racist and loving to all people. We are committed to creating a business that is continuously improving in these areas.
We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
We’re also a bit feisty. We’re honest and direct, and we want to have team members and clients that know it comes from a good place. We appreciate when our team and clients aren’t afraid to speak their mind (in a kind, professional way) when they believe in what they’re saying, even if that means telling someone (including the boss) they’re wrong…which she can be!
Plus we like to have fun. We work to help make the world a better place in our small way and to support ourselves in living happy lives.
